At Carolina Collection, we are committed to delivering your orders safely, efficiently, and on time. All orders are processed within 1–3 business days after payment confirmation, excluding weekends and public holidays. Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery status. During peak seasons, product launches, or promotional events, processing times may be slightly extended; however, we always strive to minimize delays and keep our customers informed throughout the shipping process.
We currently ship across the United States and selected international locations. Domestic shipping within the USA typically takes 3–7 business days depending on the destination and shipping method selected at checkout. International delivery times may vary between 7–21 business days based on customs processing and local courier services. Shipping costs are calculated at checkout according to your delivery location, order weight, and preferred shipping option. Please note that international customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities, which are not included in our shipping charges.
Carolina Collection carefully packages every order to ensure products arrive in excellent condition. Once an order has been placed, we are unable to guarantee modifications or cancellations after processing has begun. Customers are responsible for providing accurate shipping and contact information during checkout. Carolina Collection is not liable for delays, lost shipments, or failed deliveries resulting from incorrect addresses, customs delays, weather conditions, or courier-related issues beyond our control. If a package is returned due to an incorrect address or failed delivery attempt, additional shipping fees may apply for reshipment.
If your order arrives damaged, incomplete, or incorrect, please contact our customer support team within 48 hours of delivery with your order number and supporting photographs, if applicable. We will review the issue promptly and work toward a suitable resolution, including replacement, store credit, or refund where appropriate. Customers are encouraged to track their shipments regularly and ensure someone is available to receive the package when required. Carolina Collection is not responsible for packages marked as delivered by the courier service.
We reserve the right to update or modify this Shipping Policy at any time to reflect changes in shipping carriers, operational processes, business practices, or legal requirements. Any changes will be posted on this page and become effective immediately upon publication. By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping Policy. For additional shipping assistance or questions regarding your order, customers may contact Carolina Collection through our official support channels available on the website.
Contact Us at contact@carolinashirt.com
